{"title":"About Me","url":"/en/about/","date":"2026-02-24","type":"page","content":"\u003ch2 id=\"hi-im-kong-miao-mark-\"\u003e\n  Hi, I\u0026rsquo;m Kong Miao (Mark) 👋\n  \u003ca class=\"heading-link\" href=\"#hi-im-kong-miao-mark-\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003cp\u003eI am currently the \u003cstrong\u003eVice President (Head of Product \u0026amp; R\u0026amp;D Center) at Cloopen (NYSE:RAAS)\u003c/strong\u003e, where I also lead our global AI business, \u003cstrong\u003eCloopenAI\u003c/strong\u003e. Additionally, I am the founder of \u003cstrong\u003eZhuge Intelligence\u003c/strong\u003e (formerly Zhugeio), our core data intelligence brand.\u003c/p\u003e\n\u003cp\u003eAs an entrepreneur and manager with a technical background, I have always believed in the principle of \u003cstrong\u003e\u0026ldquo;transitioning from tool value to business value.\u0026rdquo;\u003c/strong\u003e I founded Zhugeio in 2015 with a commitment to driving business transformation through data and AI. After joining Cloopen at the end of 2021, I have led my team in exploring the deep applications of Large Language Models (LLMs) in the finance and marketing sectors, advancing the implementation of \u003cstrong\u003eCoPilot\u003c/strong\u003e and \u003cstrong\u003eAI Agent\u003c/strong\u003e technologies within core enterprise business processes.\u003c/p\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u0026ldquo;The core value of technology lies in solving real-world business problems and empowering enterprises to achieve sustainable growth.\u0026rdquo;\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003chr\u003e\n\u003ch2 id=\"-professional-fields\"\u003e\n  🎯 Professional Fields\n  \u003ca class=\"heading-link\" href=\"#-professional-fields\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003cp\u003e\u003ccode\u003e人工智能 (AI) / 大模型 (LLM)\u003c/code\u003e \u003ccode\u003eAI Agent\u003c/code\u003e \u003ccode\u003e大数据分析\u003c/code\u003e \u003ccode\u003eSaaS\u003c/code\u003e \u003ccode\u003e企业软件\u003c/code\u003e \u003ccode\u003e数智化营销\u003c/code\u003e \u003ccode\u003e金融科技 (FinTech)\u003c/code\u003e \u003ccode\u003e客户数据平台 (CDP)\u003c/code\u003e \u003ccode\u003e国际业务拓展\u003c/code\u003e\u003c/p\u003e\n\u003chr\u003e\n\u003ch2 id=\"-career-experience\"\u003e\n  🚀 Career Experience\n  \u003ca class=\"heading-link\" href=\"#-career-experience\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003ch3 id=\"cloopen-jan-2022---present\"\u003e\n  Cloopen (Jan 2022 - Present)\n  \u003ca class=\"heading-link\" href=\"#cloopen-jan-2022---present\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eVice President (VP) / Head of Product \u0026amp; R\u0026amp;D Center / Head of CloopenAI\u003c/strong\u003e | Beijing\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eStrategy \u0026amp; Management\u003c/strong\u003e: Responsible for the strategic planning and R\u0026amp;D management of the group\u0026rsquo;s baseline products, promoting the deep integration of our \u0026ldquo;Communications + Data + Intelligence\u0026rdquo; strategy.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAI Innovation \u0026amp; Implementation\u003c/strong\u003e: Led the development of the \u003cstrong\u003eRong-Xi Copilot\u003c/strong\u003e and \u003cstrong\u003eAI Agent\u003c/strong\u003e platforms, genuinely integrating LLM capabilities into core enterprise workflows.\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAchievements\u003c/strong\u003e: In securities quality inspection scenarios, our AI Agent reduced the review cycle from 8 days to 3 hours, increased coverage to 100%, and achieved an accuracy rate of 96%.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eInnovation\u003c/strong\u003e: Achieved a minute-level closed loop from \u0026ldquo;script mining\u0026rdquo; to \u0026ldquo;automatic generation of top-performing scripts,\u0026rdquo; significantly reducing the maintenance costs of enterprise knowledge bases.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGlobal Business\u003c/strong\u003e: In charge of CloopenAI, expanding our mature AI technologies and industry solutions to the global market.\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch3 id=\"zhugeio--zhuge-cloud-technology-feb-2015---dec-2021\"\u003e\n  Zhugeio / Zhuge Cloud Technology (Feb 2015 - Dec 2021)\n  \u003ca class=\"heading-link\" href=\"#zhugeio--zhuge-cloud-technology-feb-2015---dec-2021\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eFounder \u0026amp; CEO\u003c/strong\u003e | Beijing HQ, Shanghai \u0026amp; Shenzhen Branches, Wuhan R\u0026amp;D Center\u003c/p\u003e\n\u003cp\u003eFounded and built China\u0026rsquo;s leading next-generation data intelligence platform, pioneering the \u0026ldquo;user-centric\u0026rdquo; behavioral analytics methodology.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eKey Achievements:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eFrom 0 to 1\u003c/strong\u003e: Led the team to build the UTSE user model, addressing the pain point of traditional analytics tools that \u0026ldquo;only see numbers, not people,\u0026rdquo; and helping businesses achieve fine-grained operations.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMarket Recognition\u003c/strong\u003e: Served over \u003cstrong\u003e60,000+\u003c/strong\u003e business users in total, with \u003cstrong\u003e200+\u003c/strong\u003e mid-to-large enterprise paying clients (including China Life, China Construction Bank, Longfor, Vanke, Amway, BMW, etc.).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFunding History\u003c/strong\u003e:\n\u003cul\u003e\n\u003cli\u003e2014: Received Angel round funding.\u003c/li\u003e\n\u003cli\u003e2015: Received Pre-A funding from Sinovation Ventures.\u003c/li\u003e\n\u003cli\u003e2016: Received Series A funding from BlueRun Ventures.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDecember 2021: Fully acquired by Cloopen\u003c/strong\u003e, achieving a successful exit and integrating into a larger platform.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch3 id=\"37degree-apr-2013---jun-2015\"\u003e\n  37degree (Apr 2013 - Jun 2015)\n  \u003ca class=\"heading-link\" href=\"#37degree-apr-2013---jun-2015\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eChief Technology Officer (CTO)\u003c/strong\u003e | Beijing | 2 years 3 months\u003c/p\u003e\n\u003cp\u003eLed the team to develop products such as \u003cstrong\u003eVmaibo.com\u003c/strong\u003e, \u003cstrong\u003eZhike Data\u003c/strong\u003e, and \u003cstrong\u003eZhike DMP\u003c/strong\u003e. Gained early hands-on experience in distributed computing and data mining while serving well-known clients like CCTV and Haier.\u003c/p\u003e\n\u003chr\u003e\n\u003ch3 id=\"sinovation-ventures-jul-2012---mar-2013\"\u003e\n  Sinovation Ventures (Jul 2012 - Mar 2013)\n  \u003ca class=\"heading-link\" href=\"#sinovation-ventures-jul-2012---mar-2013\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eSoftware Engineering Intern\u003c/strong\u003e | Beijing | 9 months\u003c/p\u003e\n\u003cp\u003eInterned at Sinovation Ventures during my university studies. I served as a technical assistant to \u003cstrong\u003eDr. Kai-Fu Lee\u003c/strong\u003e, participated in early-stage project incubation, and gained valuable insights into product and technology.\u003c/p\u003e\n\u003chr\u003e\n\u003ch2 id=\"-core-philosophy\"\u003e\n  💡 Core Philosophy\n  \u003ca class=\"heading-link\" href=\"#-core-philosophy\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003ch3 id=\"data-driven-mindset--business-value\"\u003e\n  Data-Driven Mindset \u0026amp; Business Value\n  \u003ca class=\"heading-link\" href=\"#data-driven-mindset--business-value\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u0026ldquo;A data-driven mindset is the \u0026lsquo;Tao\u0026rsquo; (the way), and the product is the \u0026lsquo;Shu\u0026rsquo; (the technique). Only with both can you truly drive business growth with data.\u0026rdquo;\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003cp\u003eI advocate for the \u003cstrong\u003edynamic integration of data and business\u003c/strong\u003e. Data should not be just static reports, but a decision-making engine embedded within business workflows.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eBusiness Acumen\u003c/strong\u003e: Understanding the business logic (Know-How) behind operations and translating technical value into measurable business outcomes (RaaS - Result as a Service).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eUser-Centricity\u003c/strong\u003e: Genuinely focusing on the user, rather than merely completing KPIs.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"agile-closed-loop-open\"\u003e\n  Agile, Closed-Loop, Open\n  \u003ca class=\"heading-link\" href=\"#agile-closed-loop-open\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eAgile\u003c/strong\u003e: Start with specific scenarios to achieve gradual digital upgrades, rejecting \u0026ldquo;big and comprehensive\u0026rdquo; but empty plans.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eClosed-Loop\u003c/strong\u003e: Ensure that investments yield visible results and validate ROI.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen\u003c/strong\u003e: Integrate with clients\u0026rsquo; existing IT systems, provide API and PaaS capabilities, and break down data silos.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"pmf-first\"\u003e\n  PMF First\n  \u003ca class=\"heading-link\" href=\"#pmf-first\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h3\u003e\n\u003cblockquote\u003e\n\u003cp\u003e\u0026ldquo;Before you have found Product-Market Fit (PMF), do not blindly Go-To-Market (GTM).\u0026rdquo;\nTrue decisions are few and effective. In the era of AI 2.0, this is especially crucial—don\u0026rsquo;t use AI for the sake of AI; use AI to solve problems.\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003chr\u003e\n\u003ch2 id=\"-education-background\"\u003e\n  🎓 Education Background\n  \u003ca class=\"heading-link\" href=\"#-education-background\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003eHuazhong University of Science and Technology\u003c/strong\u003e - Software Engineering\u003c/p\u003e\n\u003cp\u003eDuring university, received multiple national awards:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMicrosoft Imagine Cup - National First Prize (two awards)\u003c/li\u003e\n\u003cli\u003eTencent Campus Star Competition - National Second Prize\u003c/li\u003e\n\u003cli\u003eNational University Student Computer Design Competition - First Prize\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"-honors-and-recognition\"\u003e\n  🏆 Honors and Recognition\n  \u003ca class=\"heading-link\" href=\"#-honors-and-recognition\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eForbes 30 Under 30 Asia\u003c/strong\u003e - Enterprise Technology (2018)\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCyzone 30 Under 30 Entrepreneur\u003c/strong\u003e (2016)\u003c/li\u003e\n\u003cli\u003eMicrosoft Imagine Cup National First Prize (two awards)\u003c/li\u003e\n\u003c/ul\u003e\n\u003chr\u003e\n\u003ch2 id=\"-contact-information\"\u003e\n  🔗 Contact Information\n  \u003ca class=\"heading-link\" href=\"#-contact-information\"\u003e\n    \u003ci class=\"fa-solid fa-link\" aria-hidden=\"true\" title=\"Link to heading\"\u003e\u003c/i\u003e\n    \u003cspan class=\"sr-only\"\u003eLink to heading\u003c/span\u003e\n  \u003c/a\u003e\n\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eEmail\u003c/strong\u003e: 5 @miaok.ong\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eGitHub\u003c/strong\u003e: \u003ca href=\"https://github.com/paramiao\"  class=\"external-link\" target=\"_blank\" rel=\"noopener\"\u003e @paramiao\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eLinkedIn\u003c/strong\u003e: \u003ca href=\"https://www.linkedin.com/in/miaokong/\"  class=\"external-link\" target=\"_blank\" rel=\"noopener\"\u003emiaokong\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTwitter\u003c/strong\u003e: \u003ca href=\"https://twitter.com/paramiao\"  class=\"external-link\" target=\"_blank\" rel=\"noopener\"\u003e @paramiao\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n","description":"Mark Kong - Vice President, Cloopen \u0026 Head of CloopenAI | Founder, Zhuge Intelligence"}