About Me
Hi, I’m Kong Miao (Mark) 👋 Link to heading
I am currently the Vice President (Head of Product & R&D Center) at Cloopen (NYSE:RAAS), where I also lead our global AI business, CloopenAI. Additionally, I am the founder of Zhuge Intelligence (formerly Zhugeio), our core data intelligence brand.
As an entrepreneur and manager with a technical background, I have always believed in the principle of “transitioning from tool value to business value.” I founded Zhugeio in 2015 with a commitment to driving business transformation through data and AI. After joining Cloopen at the end of 2021, I have led my team in exploring the deep applications of Large Language Models (LLMs) in the finance and marketing sectors, advancing the implementation of CoPilot and AI Agent technologies within core enterprise business processes.
“The core value of technology lies in solving real-world business problems and empowering enterprises to achieve sustainable growth.”
🎯 Professional Fields Link to heading
人工智能 (AI) / 大模型 (LLM) AI Agent 大数据分析 SaaS 企业软件 数智化营销 金融科技 (FinTech) 客户数据平台 (CDP) 国际业务拓展
🚀 Career Experience Link to heading
Cloopen (Jan 2022 - Present) Link to heading
Vice President (VP) / Head of Product & R&D Center / Head of CloopenAI | Beijing
- Strategy & Management: Responsible for the strategic planning and R&D management of the group’s baseline products, promoting the deep integration of our “Communications + Data + Intelligence” strategy.
- AI Innovation & Implementation: Led the development of the Rong-Xi Copilot and AI Agent platforms, genuinely integrating LLM capabilities into core enterprise workflows.
- Achievements: In securities quality inspection scenarios, our AI Agent reduced the review cycle from 8 days to 3 hours, increased coverage to 100%, and achieved an accuracy rate of 96%.
- Innovation: Achieved a minute-level closed loop from “script mining” to “automatic generation of top-performing scripts,” significantly reducing the maintenance costs of enterprise knowledge bases.
- Global Business: In charge of CloopenAI, expanding our mature AI technologies and industry solutions to the global market.
Zhugeio / Zhuge Cloud Technology (Feb 2015 - Dec 2021) Link to heading
Founder & CEO | Beijing HQ, Shanghai & Shenzhen Branches, Wuhan R&D Center
Founded and built China’s leading next-generation data intelligence platform, pioneering the “user-centric” behavioral analytics methodology.
Key Achievements:
- From 0 to 1: Led the team to build the UTSE user model, addressing the pain point of traditional analytics tools that “only see numbers, not people,” and helping businesses achieve fine-grained operations.
- Market Recognition: Served over 60,000+ business users in total, with 200+ mid-to-large enterprise paying clients (including China Life, China Construction Bank, Longfor, Vanke, Amway, BMW, etc.).
- Funding History:
- 2014: Received Angel round funding.
- 2015: Received Pre-A funding from Sinovation Ventures.
- 2016: Received Series A funding from BlueRun Ventures.
- December 2021: Fully acquired by Cloopen, achieving a successful exit and integrating into a larger platform.
37degree (Apr 2013 - Jun 2015) Link to heading
Chief Technology Officer (CTO) | Beijing | 2 years 3 months
Led the team to develop products such as Vmaibo.com, Zhike Data, and Zhike DMP. Gained early hands-on experience in distributed computing and data mining while serving well-known clients like CCTV and Haier.
Sinovation Ventures (Jul 2012 - Mar 2013) Link to heading
Software Engineering Intern | Beijing | 9 months
Interned at Sinovation Ventures during my university studies. I served as a technical assistant to Dr. Kai-Fu Lee, participated in early-stage project incubation, and gained valuable insights into product and technology.
💡 Core Philosophy Link to heading
Data-Driven Mindset & Business Value Link to heading
“A data-driven mindset is the ‘Tao’ (the way), and the product is the ‘Shu’ (the technique). Only with both can you truly drive business growth with data.”
I advocate for the dynamic integration of data and business. Data should not be just static reports, but a decision-making engine embedded within business workflows.
- Business Acumen: Understanding the business logic (Know-How) behind operations and translating technical value into measurable business outcomes (RaaS - Result as a Service).
- User-Centricity: Genuinely focusing on the user, rather than merely completing KPIs.
Agile, Closed-Loop, Open Link to heading
- Agile: Start with specific scenarios to achieve gradual digital upgrades, rejecting “big and comprehensive” but empty plans.
- Closed-Loop: Ensure that investments yield visible results and validate ROI.
- Open: Integrate with clients’ existing IT systems, provide API and PaaS capabilities, and break down data silos.
PMF First Link to heading
“Before you have found Product-Market Fit (PMF), do not blindly Go-To-Market (GTM).” True decisions are few and effective. In the era of AI 2.0, this is especially crucial—don’t use AI for the sake of AI; use AI to solve problems.
🎓 Education Background Link to heading
Huazhong University of Science and Technology - Software Engineering
During university, received multiple national awards:
- Microsoft Imagine Cup - National First Prize (two awards)
- Tencent Campus Star Competition - National Second Prize
- National University Student Computer Design Competition - First Prize
🏆 Honors and Recognition Link to heading
- Forbes 30 Under 30 Asia - Enterprise Technology (2018)
- Cyzone 30 Under 30 Entrepreneur (2016)
- Microsoft Imagine Cup National First Prize (two awards)